Finemark Pakistan

1. Introduction

Welcome to Finemark, your trusted provider of fire safety and security solutions. These Terms and Conditions ("Terms") govern your use of our products, services, and any related agreements. By engaging with our services, you agree to be bound by these Terms. Please read them carefully.

2. Scope of Services

Finemark offers a comprehensive range of fire safety and security products, including but not limited to:

  • Fire extinguishers, alarms, and suppression systems
  • Emergency lighting and evacuation signage
  • Personal protective equipment (PPE)
  • Fire safety training and consultancy

We are committed to delivering high-quality, compliant, and effective solutions tailored to meet the specific needs of our clients.

3. Ordering and Payment Terms

  1. Order Placement: Orders can be placed through our website, by phone, or directly at our offices. All orders are subject to acceptance and availability.

  2. Pricing: Prices for products and services will be quoted at the time of order and are subject to change without prior notice. All prices are exclusive of taxes, unless stated otherwise.

  3. Payment Terms: Payment is required upon order placement, unless otherwise agreed upon in writing. We accept various payment methods, including bank transfers, credit cards, and cheques.

  4. Late Payments: Failure to pay within the agreed terms may result to lead a suspension of services.

4. Delivery and Installation

  1. Delivery: We offer nationwide delivery of our products. Delivery times are estimates and may vary based on your location and product availability. We will make every effort to ensure timely delivery.

  2. Installation: Installation services are available for specific products. Our qualified technicians will carry out installations in compliance with relevant safety standards.

  3. Risk of Loss: Risk of loss or damage to the products passes to you upon delivery. You are responsible for ensuring the security and safety of the products once delivered.

5. Warranties and Guarantees

  1. Product Warranty: All products are covered by a warranty against manufacturing defects for a period specified at the time of purchase. The warranty period begins on the date of delivery.

  2. Service Guarantee: Our installation and maintenance services come with a satisfaction guarantee. If you encounter any issues, please contact us, and we will address them promptly.

  3. Exclusions: The warranty does not cover damage caused by misuse, neglect, unauthorized repairs, or natural disasters.

6. Returns and Refunds

  1. Return Policy: Products can be returned within [Insert Number] days of purchase, provided they are in their original condition and packaging. Custom or special orders may not be eligible for return.

  2. Refunds: Refunds will be processed within [Insert Number] days of receiving the returned products. Refunds will be issued to the original payment method.

  3. Non-Returnable Items: Certain products, such as perishable goods, personalized items, and clearance items, are non-returnable.

7. Health, Safety, and Environmental (HSE) Compliance

  1. Safety Standards: All our products and services are designed and delivered in compliance with national and international safety standards. We are committed to promoting a safe environment for our clients and the communities we serve.

  2. Training: We offer comprehensive fire safety and security training to ensure that your team is fully equipped to handle emergency situations. Participation in training sessions is strongly recommended.

  3. Client Responsibility: Clients are responsible for maintaining the equipment and following all recommended safety practices. Regular inspections and servicing are essential to ensure the effectiveness of fire safety systems.

8. Limitation of Liability

  1. General Liability: Finemark shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our products or services.

  2. Maximum Liability: Our total liability for any claim, whether in contract, tort, or otherwise, shall not exceed the amount paid for the specific product or service that gave rise to the claim.

9. Intellectual Property

  1. Ownership: All content, designs, trademarks, and materials provided by Finemark are the intellectual property of Finemark and are protected by applicable intellectual property laws.

  2. Usage: You may not use, reproduce, or distribute any of our intellectual property without our express written consent.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan.

11. Amendments

Finemark reserves the right to modify these Terms and Conditions at any time. We will notify you of any significant changes by posting the updated Terms on our website and updating the effective date.

12. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Finemark
5th floor , Office no: 506, International Trading centre buidling, opposite UBL main branch, I.I Chundrigar Road
Karachi, Sindh, 75650
Pakistan
Email: finemark.pk@gmail.com
Phone: +92 300 8204103

By using Finemark’s fire safety and security products and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.